Cancellation & refunds.
What happens if you want to stop working with us, and how we treat payments.
Cancellation & Refund Policy
Last updated: 3 November 2026
This policy applies to every payment made to Zeands Digital Innovations Private Limited ("Zeands Digital", "we", "us"), including payments made on this website through Razorpay.
No refunds
All fees paid to Zeands Digital are final and non-refundable. That includes advance payments, monthly retainers and project fees, however you pay and whether or not you go on to use the service.
Payment errors
A payment error is not a refund request. If you were charged twice for the same invoice, or money left your account for a payment that failed, email hello@zeands.com with your payment ID. Once we confirm the error, we will return the extra amount to your original payment method within 7 to 14 working days. Your bank may take longer to show it.
Cancelling digital marketing services
To cancel digital marketing services, give us at least 45 days' written notice by email to hello@zeands.com. The notice period starts on the day we receive your email. We keep working during the notice period, and fees for that period remain payable.
Cancelling website and branding projects
You can cancel a website or branding project by emailing hello@zeands.com. Amounts already paid are not refunded.
Performance guarantee
The founding-client performance guarantee is a promise of continued work at no additional cost, as written in your agreement. It is not a refund.
Your agreement
If your signed agreement with us says something different, your agreement applies. Nothing in this policy limits any rights you have under Indian law.